Home Return and Refunds Policy

Return and Refunds Policy

Returns & Refunds Policy

Hita Products does not accept returns if the product packaging has been tampered with, opened or if the products have been used. If however, the packaging is still intact and is in the same condition as it was when the customer has received the product, customer may contact us for a return.

Note: In Case, The Customer has received Defective / Damaged / Wrong  Product; they need to send product photo to hitaproducts@gmail.com

To return any items, please inform at our Customer Care Number at +91-79936 66017 or by email at  hitaproducts@gmail.com


Replacement can be done in case the customer has received damaged/defective/wrong product.

To replace any items, please inform to our Customer Care Number at +91-79936 66017 or by email at hitaproducts@gmail.com

Once the shipment gets delivered to the customer & they ask for replacement of unwanted or not interested or wrongly ordered products, we will not be able to do the replacement.

Shipping Charges

In case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be borne from our end.

Note: The package will be picked up within 2-4 business days from customer’s end. Otherwise the customer will be asked to send the items in courier on to pay basis to us and the charges will be paid at our end.

After the pickup, we can re-dispatch the product (it will take 5-6 business day for delivery) or can make the refund only

If customer refuse to take COD parcel, on their next order they have to pay additional Rs.60 as cancellation fee of previous order.


Once the return is received and inspected, our team will contact the customer to notify you that we have received returned item. We will also notify customer about the approval or rejection of the refund.

Note: Refund will only be done in case the customer has received Damaged / Defective / Wrong Product, Refund will be processed through same mode within 10 working days, Product can be re-dispatched within 2-3 days once the reverse product gets delivered back to us

Time Span of Refund: The process of a refund generally takes 7-10 working days.

Mode of Refund:

Paid Through Debit / Credit Card or Net Banking – Customer will receive a full refund to credit or debit card or net banking for the purchase price of the item after approval of damaged/ defective /wrong product, the refund will be reflected to the account/card/wallet in 4-10 working days.

Paid through COD – The Refund will be made through NEFT directly to customer’s bank account. For that customer need to provide their bank details which include the following information:

Name of Account Holder

Bank Name

Bank Account Number



Contact Number

Late or missing refunds

If you haven’t received a refund within 7-10 working days after confirmation call from our end, please inform to our Customer Care Number at +91-79936 66017 or hitaproducts@gmail.com


Please note that you can cancel your order within 12 hours of placing your order or before it’s dispatched from our end, whichever is earlier.

Note: once the order has been dispatched, it cannot be cancelled under any circumstances & also customer cannot claim for the refund

Hita Products shall cancel your order under the following circumstances:

Product not available or out of stock: If any particular item is Out of stock for any reason, we shall inform the customer about the same and if the customer do not want to wait for the product to be back in stock, then it will be cancelled after taking prior approval from the customer.

No confirmation or any communication from customer for COD orders: Once any customer places order through COD payment mode, the customer will get a confirmation call/mail/message from our end, if the customer rejects/fails to attend the confirmation call or confirm the order, then the order will be automatically cancelled from our end without any prior information to the customer.

Note: once the order is cancelled, the customer will get a cancellation E-mail stating the reason behind cancellation from our end.

Area not serviceable: Hita Products will cancel the order if customer’s shipping address is not serviceable by any of our courier partners or postal department.

Any other Reason: Hita Products shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.

If customer has refused or cancelled two or more previous COD orders, they need to place atleast one order in pre paid mode, otherwise  next order will be cancelled automatically.